WARRANTIES

Products offered for sale are new as supplied by the manufacturer and carry the Manufacturer's Warranty. In most cases, the products are guaranteed against manufacturing defects for one year from the date of purchase, but vary from product to product. If you have any questions regarding a particular product, please e-mail or telephone our Customer Services Team for more information. This Warranty generally covers any faults or defects that are due to faulty design, manufacture or workmanship. It does not cover against misuse, neglect, wilful damage, modification, adaptation, overloading or repair unless authorized by us in writing. Any products returned under this Warranty may be repaired or replaced with products of similar specification at our discretion. On occasion, some products offered as replacement may be reconditioned as opposed to new.

We understand that you rely on your equipment for healthy sleep nightly and we are here to assist you. The following is important warranty information in the unlikely event your machine develops a problem.

All PAP machines are covered by the manufacturer's own standard warranty against faulty workmanship or technical failure. This is normally two years unless otherwise stated, information regarding the length of warranty can either be found on our website or with the machine's user manual. If there is a problem with a machine OUTSIDE of the warranty period, please ask CPAP-Europe for advice on how to proceed at that time.

If there is problem with the machine WITHIN the warranty period:

1. Please inform CPAP-Europe IN WRITING, by e-mail ideally or by post, detailing the serial number of the unit, the date purchased and the problem. We do need to be notified in writing before we can process your claim.

2. CPAP-Europe will respond promptly and possibly attempt to fix the problem over the phone if appropriate and possible in the first instance. If it is not possible to fix remotely, CPAP-Europe will issue you with a returns number and pick up the machine from you (just the unit itself) at our expense initially (UK mainland only).

   [If you live OUTSIDE the UK mainland, you will need to send the unit back to the address CPAP-Europe provide you at the time (again just the unit itself) by recorded and insured delivery. If the machine gets lost or damaged during return transit, CPAP-Europe cannot be held liable. If the machine is indeed found to be faulty, CPAP-Europe will refund any reasonable shipping charge. Please Note: CPAP-Europe does not pay for premium delivery charges]

3. The manufacturer's own technical department (the only people qualified and authorised to repair or inspect) will then report back to CPAP-Europe. CPAP-Europe have no control over how long inspections, reports or repairs take, but from experience, it tends to be between 1 week and although rare, up to 4 weeks, at worst.

4. If found to be faulty, it will either be repaired or replaced and sent to you with no charge. If the machine is found to be faulty due to customer error or misuse (for example accidentally dropping it or allowing water to get into the electrics), you may be liable for the delivery charges and repair or replacement cost of the unit. (CPAP-Europe do not control the manufacturer's verdicts regarding faults).

5. Over thousands of machines supplied, a very small percentage ever have problems, but occasionally there is a faulty unit as with any mass produced item. CPAP-Europe may be able to send you a machine on loan until your own one is returned or replaced, but a deposit will be required. If you cannot do without your machine whilst it being investigated, you may wish to purchase a second machine as many other patients have done.

For any questions regarding these warranty terms please contact us.